Dear Sirs, We would like to inform you that THI Sp. z o. o. Sp. k., address: 94-102 Łódź, ul. Nowe Sady 2, NIP: 7272787549, BDO reg. no.: 000097084, acts in accordance with the provisions:

• The Act on Waste Electrical and Electronic Equipment of 11 September 2015. (Journal of Laws of 2015, item 1688) and
• European Parliament Directive 2012/19/EU of 4.07.2012 on waste electrical and electronic equipment (WEEE) (OJ EU L 197, 24.07.2012, p. 38)
• Regulation of the Minister of Environment of 7 October 2016 on detailed requirements for waste transport
• Waste Act, as of 1 January 2020 (OJ.2020.797)

On the basis of the aforementioned regulations, used consumables, i.e. inks, toners, printer ribbons, are classified as waste electrical and electronic equipment not containing hazardous substances (code 16 02 14).

• These Terms and Conditions define the rules for cooperation in the return of used consumables in the form of inks, toners, ribbons for dot matrix printers, whose distributor is THI Sp. z o. o. Sp. k.
• These Terms and Conditions shall apply to retailers and resellers (hereinafter referred to as Customers) of consumables for office printing devices of the brands Jetworld (hereinafter referred to as JW), Assima (hereinafter referred to as AS), Cartridge Web (hereinafter referred to as CW)
and Wox.
• By returning used materials to THI, the Customer thereby accepts these Terms and Conditions and complies with the aforementioned Acts and Directives.

• Customer of THI Sp. z o. o. Sp. k. may return used JW, AS, CW and Wox consumables free of charge.
• The single weight of returned consumables must not exceed 100kg.
• The weight of a single package of used material must not exceed 30kg.
• Before sending back used JW, AS, CW or Wox brand consumables, the Customer must:
• 4.1. Complete Annex 1 to these Regulations by writing:
• Total weight in kg of materials used
• Name of company returning used materials
• Name of person completing document
• Date of completion of the document
• 4.2. Attachment No. 1 to be printed and placed in the parcel to be returned.
• 4.3. Properly secure used materials and pack in a sealed container or cardboard box.
• 4.4. The standard for packaging/securing of used consumables is set out in Appendix 2 of these Terms and Conditions. Packing the return not according to the standard will result in sending the package back to the customer at his expense.
• 4.5. The customer is obliged to inform the sales supervisor by e-mail about sending a package with used consumables.
• 4.6. The Customer is obliged to inform the Sales Supervisor of the intention to draw up a Waste Transfer Note (WTN) in the BDO Register.
• The Customer may issue a WTN only after agreeing the details with the account manager - before registering the card, the Customer will receive from THI the details of the TRANSPORTER and the RECEIVER of the materials used.
• If in a prepared package there will be JW, CW, AS, Wox consumables mixed together with materials of other manufacturers, THI will charge a fee of 10 PLN net/kg. The fee applies to the weight of the whole package.
• The rules for identifying consumables used are set out in Annex 3 to this Regulation.
• Only these materials should be included in the package with the materials to be disposed of. They should not be mixed with other returned or claimed products. In the event of mixing, the package will be sent back to the customer at his expense.
• Once the return conditions have been agreed, the sales supervisor is obliged to inform the warehouse and THI service.

• In the process of collection of used consumables, THI Sp. z o. o. Sp. becomes the administrator of the personal data provided by the customer. Personal data may be transferred for processing to entities participating in the process of collection of electro-waste, in particular to entities involved in the RECOVERY of used consumables.
• The purpose of processing personal data is to provide the service described in these Regulations
• Data for these purposes will be processed on the basis of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR).

• Comments and complaints related to the procedure of returning used exploitation materials to THI Sp. z o. o. Sp. k., should be reported directly to the e-mail address: biuro@thi.pl or to the sales consultant.

JetWorld and CartridgeWeb brand toners purchased after 01.01.2018. are covered by a Lifetime Warranty.
Assima and Axo brand toners are covered by a 12-month warranty.
JetWorld and WOX brand inks purchased after 01.01.2018r. are covered by the Lifetime Warranty.
Other remanufacturing components and remanufactured products are covered by a 6-month warranty.

Pursuant to the contents of Article 558 of the Civil Code, THI is not liable under warranty for physical and legal defects in goods. The use of our products does not exclude the legal liability of printer manufacturers for equipment defects. The warranty for sold consumer goods does not exclude, limit or suspend buyer's rights resulting from the non-conformity of goods with the contract.
The warranty is valid if the proper conditions of use in accordance with the instruction manual and storage conditions are maintained.
In case of a defect of which both the seller and the buyer were not aware at the time of purchase, a replacement of the defective product is possible.

In order to make a complaint, please contact your account manager and then fill in the complaint form available at https://www.b2b.thi.pl or http://thi.pl/produktythi/. The completed form, together with the goods, should be sent back to THI's head office at the following address:

THI Sp. z o.o. Sp. k.
ul. Nowe Sady 2
94-102 Łódź

The faulty goods together with the complaint form shall be sent or delivered by the buyer at his own expense. On the collection box should be written in a visible place - RMA. The advertised goods should be delivered in the factory packaging or other substitute packaging ensuring that the goods are protected against mechanical damage during transport. Lack of the attached claim form may result in the inability to consider the complaint and its withholding until the missing documentation is provided. After verification by the Complaints Department the guaranteed products will be repaired or replaced with new ones free from defects. Positive complaints will be sent back to the customer at the expense of the guarantor. The above warranty terms and conditions are not subject to:

• used product (toner or ink cartridge - 70% or above of colouring agent used up),
• product damaged mechanically by the user (e.g. voiding of warranty seals)
• product damaged as a result of independent external factors,
• product with signs of tampering.

The guarantee does not apply to the buyer if on the date of notification of a defect in the goods, the buyer is in arrears with payment for a period exceeding 21 days from the date of payment. The guarantee may be restored if within 7 days from the date of defect notification the buyer settles the overdue amounts. The time limit for consideration of the complaint runs from the date of payment of overdue amounts.

The processing time of a complaint is up to 14 working days.
THI will make every effort to respond to the complaint within a maximum of 14 working days. If for reasons beyond the control of THI it is not possible to meet the deadline, THI reserves the right to extend the processing time.
If a complaint is considered legitimate, THI reserves the right to choose the method of settlement of claims resulting from the complaint. If the complaint is accepted, THI will replace the goods with defect-free goods or issue a correction to the invoice.

1. In the event of damage, please report it immediately to the Claims Department. A prerequisite for acceptance of the report is that you have in your possession our product which was used during the failure.
2. A description of the circumstances and photographs showing the defect must be sent with the application.
3. The damaged device must be properly prepared for transport, taking into account all protective measures (appropriate cardboard box, plastic or bubble wrap as filling of empty spaces) according to the requirements of the manufacturer and the courier company.
4. The Claims Department will arrange a convenient time for the courier to collect the equipment.
5. Repair of damaged equipment is carried out within 21 working days.
6. The repaired equipment, including the print cartridge, is sent back to the customer via a forwarding agent selected by THI.
7. THI will only repair claimed machines after prior notification to the Claims Department. THI is not responsible for damage not caused by the use of our print cartridges. In case of a defect not caused by THI products, the equipment will be sent back to the customer with an opinion justifying the rejection of the complaint.
8. THI will provide repair or, if repair is not possible, replacement at its own expense if the damage was directly caused by the use of the THI product.

1. Products are returnable if there has been a mistake on the part of the sales supervisor or a THI employee.
2. Returns made in cases other than those specified in point 1 are possible only with the consent of the Head of the Sales Department.
3. Returns made in cases other than those mentioned in point 1 must be discussed in advance and agreed with the sales supervisor by e-mail or in writing.
4. The customer must write "agreed with sales supervisor" on the complaint form.
5. Returned goods should be unused, packed in their original packaging without any stickers or descriptions not belonging to THI.
6. The packaging of the goods and the goods must not be damaged.
7. The costs of returning the goods in the cases referred to in section 2, in particular the costs of transport and securing the goods, shall be borne by the returning party.
8. In case the return of the goods takes place after 14 working days from the date of the VAT invoice to the buyer, THI is entitled to charge an administration fee of 10% of the net value of the returned goods, but not less than 30 PLN. The administration fee will be placed on a separate sales invoice.
9. After the inspection of the goods and the acceptance of the return, the administration fee document is issued by the Sales Supervisor upon the recommendation of the Claims Department.
10. Products that have been delivered to the customer on special order cannot be returned.
11. THI reserves the right to refuse to return goods when the period between purchase and return is so long that it may have significantly altered the characteristics and quality of the goods.
Pursuant to the Act of 30 May 2014 on consumer rights (i.e. Journal of Laws of 2020, item 287, as amended), the right to withdraw from an agreement concluded outside the business premises of the seller or service provider or an agreement concluded remotely without giving reasons within 10 days applies to consumers. The definition of a consumer is set out in Article 22 1 of the Civil Code, according to which a consumer is a natural person making a legal transaction which is not directly connected with his/her business or professional activity.

Acting in accordance with Article 13(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (OJ EU.L.2016.119.1), hereinafter referred to as : "GDPR" we inform you that:

1. The administrator of your personal data is THI Sp. z o. o. Sp. k. with its registered office in Łódź (94-102), at Nowe Sady 2 Street, for which the District Court for Łódź Śródmieście in Łódź, XX Commercial Department of the National Court Register keeps registration files under the number KRS 0000434780, NIP 7272787549.
2. In matters concerning the processing of personal data, please contact the Administrator. No Data Protection Inspector has been appointed.
3. Your personal data will be processed for the following purposes:
   - to carry out the order placed on the basis of Article 6(1)(b) of the GDPR;
   - for the Administrator's marketing purposes on the basis of Article 6(1)(f) of the GDPR; ;
   - to send commercial information on the basis of Article 6(1)(a) of the GDPR; ;
   - for the Newsletter service on the basis of Article 6(1)(a) of the GDPR; ;
   - for automated processing of personal data, including profiling on the basis of Article 6(1)(a) of the GDPR. ;
4. Your personal data will be made available to:
   - external entities providing services related to the current activity of the Administrator;
   - external entities providing and supporting the Administrator's ICT systems in order to operate the www.b2b.thi.pl website;
   - providers of on-line payments;
   - entities providing delivery services;
   - entities cooperating in the execution of the Newsletter and SMS services; with the aid of relevant agreements on entrusting the processing of personal data and with the assurance of the application by the entities of adequate technical and organisational measures to ensure the protection of data;
   - other entities entitled to receive them on the basis of applicable law.
5. Personal data will be processed for the duration of the aforementioned purposes with systematic control of its continued relevance; until any revocation of your consent; and thereafter for the period necessary to safeguard any potential claims related to the processing of the data.
6. You have the right to access, correct, erase, restrict processing, the right to data portability, the right to object, the right to withdraw consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
7. You have the right to lodge a complaint with the supervisory authority, the President of the Office for Personal Data Protection, if you consider that the processing of your data violates the provisions of the GDPR.